How do I factory reset this unit?

There are two different ways that this unit can be reset.

The first way:

1. When you remove the faceplate from the bike, looking at the face frame, there should be a small button located in the bottom corner that said "Reset". You will need a small pen/screwdriver to poke that button. 

The second way (preferred):

1. Make sure that you’re on the radio mode.
2. Press and hold the "Audio/Menu" button. A screen will pop up and "AS/PS" will appear.
3. Using the arrows "Backward/Forward" to scroll through the menu until you see "Reset".  Then push in the Volume knob.
4. The unit will shut down and you’ll want to let it sit for 15-30 seconds before turning it back on.
5. You can turn the unit back on by pressing any button.